Welcome to the website of Zenix Auto Spare Parts LLC FZC (“Zenix Auto Spare Parts”, “we”, “us”, or “our”).
By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use the website.
Zenix Auto Spare Parts LLC FZC is a company established in Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.
Our licensed activities include the wholesale and retail trading of motor-vehicle spare parts, components, supplies, tools, accessories, batteries, car accessories, additional car parts, and used auto spare parts.
You may use this website for lawful purposes only.
You agree not to:
We make reasonable efforts to ensure that product descriptions, photographs, specifications, availability information, and prices displayed on the website are accurate.
However:
A product displayed on the website does not necessarily guarantee that it is suitable for every vehicle of the same make or model.
Automotive spare parts can vary according to vehicle make, model, year, engine, transmission, trim level, market, and manufacturer.
Customers should provide accurate vehicle information and, where available, the original equipment manufacturer (OEM) or part number.
Where compatibility is uncertain, customers should contact us before placing an order.
Zenix Auto Spare Parts is not responsible for incompatibility resulting from incorrect or incomplete vehicle information supplied by the customer.
Our business may offer both new and used automotive spare parts.
Where a product is used, refurbished, aftermarket, original, or otherwise specifically described, the applicable product description or quotation will determine the condition and specifications offered.
Customers should review the product description and confirm the condition of a part before purchasing where this information is material to the transaction.
Prices displayed on the website may be changed or updated without prior notice.
Unless expressly stated otherwise, displayed prices may not include delivery charges, applicable taxes, customs duties, import charges, or other third-party charges.
The final price applicable to an order will be communicated or displayed during the applicable purchasing process.
Submitting an order or inquiry does not necessarily mean that the order has been accepted.
We reserve the right to:
Where an order is cancelled after payment has been received, any applicable refund will be handled according to the applicable payment and refund process.
Where online payment is available, payments may be processed through third-party payment providers.
Customers must provide accurate payment and billing information and must have authorization to use the selected payment method.
We may refuse or cancel transactions where there is a reasonable concern regarding fraud, unauthorized payment, or unlawful activity.
Delivery times may vary depending on product availability, destination, courier service, customs procedures, and other circumstances outside our reasonable control.
Any delivery estimate provided on the website or during an order is an estimate unless expressly stated otherwise.
Customers are responsible for providing accurate delivery information.
Delays caused by incorrect addresses, customs procedures, courier issues, force majeure events, or other circumstances outside our reasonable control may affect delivery times.
Returns, exchanges, and refunds are subject to our applicable return and refund policy and any rights provided under applicable UAE law.
Because automotive parts may be vehicle-specific, customers should confirm compatibility before purchase whenever possible.
Where a return is permitted, the product may be required to be:
Certain products may be subject to additional return restrictions because of their nature, installation, electrical characteristics, condition, or other applicable requirements.
Nothing in these Terms is intended to exclude or limit any mandatory consumer rights that cannot legally be excluded.
Unless expressly stated otherwise, products sold by Zenix Auto Spare Parts do not include installation services.
Automotive parts should be installed by a suitably qualified or experienced technician.
Improper installation, modification, misuse, or use of an unsuitable part may result in damage or safety risks.
Customers are responsible for ensuring that products are installed appropriately.
Any manufacturer warranty, supplier warranty, or warranty specifically provided with a product will apply according to its applicable terms.
A warranty does not generally cover damage caused by:
Specific warranty terms may vary by product.
All website content, including logos, trademarks, text, photographs, graphics, product descriptions, layouts, designs, and other materials, is owned by or licensed to Zenix Auto Spare Parts LLC FZC or the relevant rights holder.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.
Some products, brands, payment services, delivery services, or external links available through our website may involve third parties.
Third-party products and services may be subject to their own terms, warranties, and policies.
We are not responsible for third-party websites or services except to the extent required by applicable law.
We aim to keep our website available and functioning properly but do not guarantee that the website will always be uninterrupted, error-free, secure, or available.
We may temporarily suspend or modify the website for maintenance, upgrades, security, technical reasons, or other legitimate business purposes.
To the extent permitted by applicable law, Zenix Auto Spare Parts LLC FZC will not be responsible for losses arising from:
Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under applicable law.
We will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government actions, war, civil unrest, strikes, supply-chain disruptions, transportation failures, internet or telecommunications failures, or other similar events.
Your use of this website is also subject to our Privacy Policy, which explains how we collect and process personal information.
We may update these Terms & Conditions from time to time.
The updated version will be published on this page and will become effective from the date stated in the updated version, subject to applicable law.
These Terms & Conditions are intended to be governed by the applicable laws of the United Arab Emirates and, where applicable, the laws and regulations applicable in the Emirate of Sharjah.
Any dispute arising in connection with these Terms will be subject to the jurisdiction of the competent courts, subject to any mandatory rights or dispute-resolution requirements applicable under UAE law.
For questions regarding these Terms & Conditions, products, orders, or services, please contact:
Contact details provided on our website may be used for customer inquiries and support.
