Privacy Policy

Last Updated: September 8, 2026

Zenix Auto Spare Parts LLC FZC (“Zenix Auto Spare Parts”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, products, and services.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use our website or purchase our products.

1. About Us

Company Name: Zenix Auto Spare Parts LLC FZC

Business Location: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.

Our licensed business activities include the wholesale and retail sale of motor-vehicle spare parts, components, supplies, tools, accessories, batteries, car accessories, additional car parts, and used auto spare parts.

2. Information We Collect

Depending on how you use our website, we may collect information such as:

  • Full name.
  • Email address.
  • Telephone or mobile number.
  • Billing and delivery address.
  • Vehicle make, model, year, engine information, or other vehicle details provided when requesting a part.
  • Order and purchase information.
  • Payment-related information necessary to process transactions.
  • Information provided through contact forms, quotation requests, or customer-service communications.
  • Website usage information, including IP address, browser type, device information, and pages visited.
  • Information collected through cookies and similar technologies.

We only request information that is reasonably necessary for the relevant business purpose.

3. How We Use Your Information

We may use your information to:

  • Process and fulfil orders.
  • Arrange delivery or collection of products.
  • Respond to inquiries and quotation requests.
  • Confirm vehicle and spare-part compatibility.
  • Provide customer support.
  • Process payments through applicable payment providers.
  • Manage customer accounts.
  • Communicate with you regarding orders, products, services, or inquiries.
  • Improve our website, products, and services.
  • Detect, prevent, and investigate fraud, misuse, or security incidents.
  • Maintain business and transaction records.
  • Comply with applicable laws, regulations, and legal obligations.
4. Vehicle Information

When you provide vehicle information, such as the make, model, year, engine specification, chassis information, or part number, we may use that information to identify or recommend compatible spare parts.

Customers are responsible for providing accurate vehicle and part information. Where compatibility is uncertain, we may request additional information before confirming an order.

5. Cookies

Our website may use cookies and similar technologies to:

  • Operate essential website functions
  • Remember preferences
  • Improve website performance
  • Understand website usage
  • Improve user experience
  • Support marketing or analytics activities where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing Your Information

We may share necessary information with trusted third parties where required to operate our business, including:

  • Payment service providers
  • Delivery and logistics providers
  • Website hosting and technology providers
  • Website analytics or marketing service providers
  • Professional advisers and service providers
  • Government authorities or law-enforcement agencies where legally required

We do not sell your personal information as a commercial product.

Third-party service providers may process information according to their own privacy policies and applicable contractual or legal requirements.

7. Payment Information

Where online payments are available, payment information may be processed by third-party payment service providers.

We may not directly store complete payment-card details on our website where payment processing is handled by an external payment provider.

Customers should review the applicable payment provider’s privacy and security terms before completing a transaction.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, enforcing agreements, and complying with applicable legal obligations.

When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of where appropriate.

10. Your Privacy Rights

Subject to applicable UAE law and any applicable legal limitations, you may have rights relating to your personal information, including rights concerning:

  • Access to certain personal information we hold about you.
  • Correction of inaccurate or incomplete information.
  • Requesting deletion of information where legally applicable.
  • Restricting or objecting to certain processing where applicable.
  • Withdrawing consent where processing is based on consent.
  • Requesting information about how your personal information is processed.

Requests may be subject to verification and applicable legal requirements.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, services, social-media platforms, payment providers, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party service you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or applicable legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Us

For privacy-related questions or requests, please contact Zenix Auto Spare Parts LLC FZC through the contact details provided on our website.

Zenix Auto Spare Parts LLC FZC

Business Centre, Sharjah Publishing City Free Zone

Sharjah, United Arab Emirates